299dat Frequently Asked Questions

299dat requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited scans or photos. Most KYC reviews on 299dat are completed within 24 hours of submission.

Click the 'Forgot Password' link on the 299dat login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact 299dat support at [email protected] for manual assistance.

No. 299dat strictly allows one account per player. Creating multiple accounts — even under different names or mobile numbers — is a violation of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact support immediately to resolve it.

To permanently close your 299dat account, contact the support team at [email protected] with the subject line 'Account Closure Request' and include your registered username. Any remaining balance will be processed for withdrawal before the account is closed. If you are closing due to gambling concerns, 299dat's responsible gaming team can also arrange a self-exclusion as an alternative.

bKash deposits on 299dat are credited to your account instantly in most cases. After sending payment to the designated 299dat bKash number and submitting the transaction ID through your account deposit page, funds typically appear within one to three minutes. If your deposit is not credited within fifteen minutes, contact 299dat support with your bKash transaction ID and the exact amount sent.

The minimum deposit on 299dat is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may be slightly higher depending on the sending bank. There is no maximum deposit limit enforced by 299dat at the platform level, though individual payment providers such as bKash may impose their own per-transaction caps.

The minimum withdrawal amount on 299dat is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is no fee charged by 299dat on standard withdrawals, though your mobile banking provider (bKash, Nagad, Rocket) may apply their own cash-out charges. Make sure your withdrawal account is verified and matches the name on your 299dat account before submitting a request.

Most 299dat withdrawals via bKash and Nagad are processed within one to four hours during standard business hours (BST). Requests submitted outside peak hours or on public holidays may take up to 24 hours. Bank transfers to Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi banks typically take one to two business days. All withdrawals require a fully verified account.

299dat does not charge platform-side fees on deposits or withdrawals. However, mobile banking operators such as bKash, Nagad, and Rocket apply their own standard transaction charges, which are set by those providers and are outside 299dat's control. It is worth checking your bKash or Nagad app for the current applicable cash-out rates before submitting a withdrawal request.

299dat supports a wide range of payment methods popular in Bangladesh. For mobile banking: bKash, Nagad, Rocket, and Upay. For bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. International card payments via Visa and Mastercard are also accepted. All transactions are processed in Bangladeshi Taka (BDT).

Yes. 299dat offers cricket betting on the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Asia Cup, and international Test and ODI series featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, over/under, and in-play live betting. Odds are updated in real time and displayed in decimal format.

299dat hosts 500+ slot titles from providers including Pragmatic Play, NetEnt, Microgaming, and others. The library spans classic three-reel slots, five-reel video slots, Megaways titles, and jackpot slots with large fixed or progressive prize pools. All slot outcomes on 299dat are generated by certified Random Number Generator (RNG) systems, ensuring each spin is independent and fair.

Yes. 299dat's live casino section is powered by certified studios including Evolution Gaming and Ezugi, whose games are streamed in real time from professional studios with trained dealers. All live game results are independently audited. Your personal and financial data is protected by 256-bit SSL encryption throughout every session on the 299dat platform.

Yes. The 299dat platform is fully optimised for mobile browsers on both Android and iOS. All games — including slots, live casino, and sports betting — load directly in your mobile browser without requiring a separate app download. The interface scales automatically to your screen size, so the experience on a phone or tablet is smooth and complete.

RTP varies by individual slot title and is set by the game developer, not by 299dat. Most certified slots on the platform carry an RTP between 94% and 97%. RTP is a long-run statistical average across millions of spins — it does not predict results in individual sessions. You can typically find the RTP for any specific game in its in-game information or paytable screen.

299dat offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, eligible games, and wagering requirement — are published on the 299dat promotions page at the time of your registration. Always read the full bonus terms before opting in, as wagering requirements must be met before bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before any winnings generated from the bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. The specific multiplier for each 299dat bonus is stated in that bonus's individual terms.

Yes. All 299dat bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are forfeited. The expiry date and time for your active bonus is visible in your 299dat account bonus section.

Yes. 299dat operates a tiered loyalty programme that rewards regular players with points for every qualifying bet placed. Points can be redeemed for bonus credits, free spins, or cashback offers. Higher-tier players receive enhanced benefits including faster withdrawals, dedicated account management, and exclusive promotional offers tailored to high-frequency players in Bangladesh.

299dat operates as a secure online entertainment platform using 256-bit SSL encryption to protect all player data and financial transactions. Games are supplied by internationally certified providers including Pragmatic Play, Evolution Gaming, and Microgaming, whose titles are independently audited for fairness. 299dat is committed to responsible gaming standards and enforces strict 18+ age verification for all registered accounts.

299dat applies industry-standard security practices including 256-bit SSL/TLS encryption on all data transmissions, hashed password storage, and role-based internal access controls. Your financial data — including bKash and Nagad account numbers — is handled by PCI-compliant payment processors and is never stored in plain text. For full details, see the 299dat Privacy Policy at 299dat.app/privacy-policy.

If you feel gambling is affecting your wellbeing, you can request a self-exclusion by contacting 299dat support at [email protected] with the subject line 'Self-Exclusion Request'. Exclusions are available for a minimum of 6 months or permanently. Once activated, your account is suspended and you cannot log in, deposit, or play during the exclusion period. The exclusion cannot be reversed before its expiry date.

Yes. Every 299dat player can set a daily, weekly, or monthly deposit limit from their account settings or by contacting support. Limits take effect immediately once set. Reducing a limit is instant; increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions. Deposit limits are one of the most effective responsible gaming tools 299dat provides to its players.

299dat customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). You can reach the team by email at [email protected] or via WhatsApp at +880 1700 299 299. For account-specific queries, have your registered username and the details of your issue ready. Most support queries receive an initial response within one hour.