Your privacy matters to 299dat. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a 299dat player in Bangladesh.
Six core principles that guide how 299dat handles every piece of data you share with us
299dat only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We do not collect data speculatively or "just in case" — every data point collected has a defined, documented purpose.
299dat does not sell, rent, or trade your personal data to any third party for commercial purposes. Your name, contact details, payment information, and gaming history are used solely for the purposes described in this Privacy Policy — nothing else.
All data transmitted between your device and the 299dat platform is protected by industry-standard 256-bit SSL encryption — the same level of security used by major international banks. Passwords are stored in hashed, irreversible form and are never accessible in plain text by any 299dat staff member.
This Privacy Policy is written in clear, plain English so that every 299dat player in Bangladesh understands exactly how their data is handled. We update this Policy whenever our data practices change and we notify registered players of material changes via email.
Every 299dat player has the right to access their personal data, request corrections, request deletion (subject to legal retention requirements), and object to certain forms of processing. These rights can be exercised at any time by contacting 299dat support at [email protected].
299dat's data practices are designed to align with internationally recognised data protection principles, including data minimisation, purpose limitation, storage limitation, and integrity and confidentiality. We apply these principles consistently across all player accounts in Bangladesh.
299dat is an online casino and sports betting platform serving players across Bangladesh. As part of providing a secure and reliable service, 299dat necessarily collects and processes certain personal data about the individuals who use the Platform. We take that responsibility seriously.
This Policy applies to all personal data collected through the 299dat website at https://299dat.app, any associated mobile applications, and all communications between 299dat and its registered players — including email, WhatsApp, and live support channels. This Policy does not apply to third-party websites or services that may be accessible via links on the 299dat Platform; those third parties maintain their own independent privacy policies.
This Policy should be read alongside 299dat's Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and incorporated into this Policy by reference. Where any conflict exists between this Policy and another 299dat document on a data-related matter, this Privacy Policy shall prevail.
299dat collects personal data across several categories depending on the nature of your interaction with the Platform. The table below summarises the key categories of data we collect and examples of specific data points within each category.
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number, scanned ID documents |
| Contact Data | Email address, Bangladesh mobile number, WhatsApp number, residential address (city, district) |
| Account Data | Username, hashed password, account creation date, account status, communication preferences |
| Financial Data | bKash wallet number, Nagad number, Rocket number, bank account details, transaction history, deposit and withdrawal amounts in BDT (৳) |
| Gaming Data | Game session history, bet amounts, win/loss records, active bonus status, wagering progress |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration |
| Usage Data | Pages visited, features used, click paths, search terms used within the Platform |
| Communications Data | Support ticket content, email correspondence, live chat transcripts, survey responses |
299dat does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is incidentally included in documents submitted for KYC verification (for example, religion listed on a national ID card), it is not extracted, stored separately, or used for any processing purpose.
The majority of personal data held by 299dat is data that you have actively provided to us. This occurs when you:
When you access and use the 299dat Platform, certain technical and usage data is collected automatically through standard web technologies. This includes your IP address, device identifiers, browser information, and session activity logs. This data is collected to ensure Platform security, prevent fraud, diagnose technical issues, and improve the overall user experience for players in Bangladesh.
In limited circumstances, 299dat may receive personal data about you from trusted third parties. This includes:
Data received from third parties is handled with the same level of care and subject to the same protections as data you provide directly to 299dat.
299dat processes your personal data only where a valid legal basis exists. The primary legal bases on which 299dat relies are as follows:
299dat uses the personal data it collects for the following defined purposes. Data is never used for any purpose that is incompatible with the purpose for which it was originally collected.
299dat does not sell, rent, or trade your personal data to any third party for their own commercial benefit. Personal data may be shared with the following categories of third parties only to the extent necessary to deliver the Platform's services or comply with legal requirements:
299dat engages trusted third-party service providers to assist with specific operational functions, including payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification, fraud detection, cloud hosting, and customer support tooling. These providers are contractually bound to process your data only on 299dat's instructions and to maintain appropriate security measures.
Game content on the 299dat Platform is supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and game result data) as part of the game delivery process. They do not receive your full personal profile and are not permitted to use any shared data for their own marketing purposes.
299dat may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law or in response to a valid legal order. 299dat will, where permitted by law, notify the affected player of any such disclosure. 299dat may also disclose data where it believes in good faith that disclosure is necessary to protect the safety of any person, prevent fraud, or protect 299dat's legal rights.
The 299dat Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session, and to collect anonymised usage statistics that help us improve the Platform for all players in Bangladesh.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the 299dat Platform.
299dat retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below outlines the standard retention periods applied to key categories of player data.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal and anti-fraud compliance obligations |
| Financial & Transaction Data | 7 years from date of transaction | Financial record-keeping requirements |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Gaming History | Duration of account + 3 years after closure | Dispute resolution and responsible gaming monitoring |
| Support Correspondence | 3 years from last contact | Customer service quality and dispute records |
| Technical & Usage Logs | 12 months | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of consent for regulatory audit |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual player. Anonymised, aggregated data (for example, aggregate gaming statistics) may be retained indefinitely for analytical purposes.
As a 299dat player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 299dat support at [email protected] with the subject line "Privacy Rights Request" and your registered username. 299dat will respond to all valid requests within 30 days.
299dat implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While 299dat takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 299dat will notify affected players promptly and take all necessary remedial action.
The 299dat Platform is strictly restricted to individuals who are 18 years of age or older. 299dat does not knowingly collect, process, or store personal data relating to any person under the age of 18. If 299dat becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered a 299dat account or provided personal data to the Platform, please contact 299dat support immediately at [email protected]. 299dat will investigate and take prompt corrective action.
The 299dat Platform may contain references to or integrations with third-party services, such as game studios and payment processors. While 299dat exercises care in selecting its third-party partners, we are not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies only to the 299dat Platform and its directly operated services.
If you are directed to a third-party service (for example, a payment gateway interface), we encourage you to review the privacy policy of that service before providing any personal data.
299dat's primary operations are directed at players in Bangladesh and data is processed in connection with those operations. Where personal data is processed by third-party service providers or game studios whose infrastructure is located outside Bangladesh, 299dat ensures that appropriate contractual safeguards are in place to maintain an equivalent level of data protection. Such transfers are carried out only where necessary to deliver the services you have requested and are governed by data processing agreements that bind the recipient to 299dat's data protection standards.
299dat reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — 299dat will notify registered players via email at least 7 days before the changes take effect.
The most current version of this Policy will always be published at https://299dat.app/privacy-policy, along with the effective date of the current version. Your continued use of the 299dat Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the Platform and contact support to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 299dat has handled your personal data, please contact the 299dat privacy team using the details below. All privacy-related queries are handled with the same 24-hour acknowledgement and 7-business-day resolution standard that applies to all 299dat support requests.
When submitting a privacy rights request, please include your registered username, the specific right you wish to exercise, and a clear description of your request. Providing your registered email address and a brief description of the data concerned will help 299dat process your request as efficiently as possible.
Your data is safe with us. Now explore everything 299dat has to offer — from live cricket betting and premium slots to hundreds of casino games, all built for players in Bangladesh.